DELIVERY & RETURNS

DELIVERY

 

We aim to pack all orders and ship them within 1-2 working days via Royal Mail.

 

uk:

 

standard shipping - 3-5 working days - £3.95

free for all UK orders OF £50 AND ABOVE.

international:

we charge a flat rate of £11.50 for all orders outside of the uk. 

eu - 3-5 working days

usa - 5-7 working days

Please ensure that you have checked the customs / duty for your country as we cannot be liable for any customs or duty charges.

 

RETURNS

 

WE SINCERELY HOPE THAT YOU ARE DELIGHTED WITH YOUR ORDER.  HOWEVER, ON THE RARE OCCASION THAT you find THERE IS A defect OR DAMAGE on receipt AND YOU DO NEED TO RETURN An unused PRODUCT TO US, PLEASE CONTACT US VIA EMAIL QUOTING YOUR ORDER NUMBER, TELL US WHAT THE PROBLEM IS AND WE'LL TAKE IT FROM THERE.

we regret that we cannot accept returns of used items.  AS A CONSUMER MAKING AN ORDER ONLINE, YOU do HAVE THE RIGHT TO CANCEL WITHIN 14 DAYS OF DELIVERY.  IN THIS CASE WE ARE HAPPY TO PROVIDE A FULL REFUND MINUS the cost of DELIVERY.  GOODS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL unopened PACKAGING.  IF YOU WOULD LIKE TO EXERCISE YOUR RIGHT TO CANCEL, PLEASE CONTACT US VIA EMAIL QUOTING YOUR ORDER NUMBER and we will be happy to assist you.

note that only products purchased at www.edensdaughter.co.uk can be returned to us.  for purchases made elsewhere, please contact the retailer where your purchase was made.

OUR PRODUCTS ARE ENTIRELY HANDMADE with care IN SMALL BATCHES.  THIS DOES ALSO MEAN THAT EACH PRODUCT CAN VARY SLIGHTLY SO PLEASE DO CONSIDER THIS WHEN ORDERING FROM US.